Last Updated: October 13, 2025
Welcome to JetLag Crew (jetlagcrew.com and JetLag mobile application).
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website and mobile application.
1. Who We Are
JETLAG CREW EVENT MANAGEMENT L.L.C
SM1-02-69 Malek Mohammed Said Harib, Port Saeed
Dubai, United Arab Emirates
Website: https://jetlagcrew.com
Email: infoATjetlagcrew.com
Phone: +971 54 446 4408
2. Information We Collect
We collect different types of personal data depending on how you interact with our services:
2.1 Website Data
Identity Data: First name, last name, username
Contact Data: Email address, phone number, billing/delivery address
Technical Data: IP address, browser type, device information, operating system
Usage Data: How you navigate and interact with our website
Marketing Data: Your communication preferences
2.2 Mobile Application Data
Our mobile app collects additional information:
Account Information:
- Email address (required for registration)
- Name and surname (optional)
- Phone number (optional, for event bookings)
- Membership level and status
Location Data:
- Precise GPS location (when app is in use)
- Approximate location
- Purpose: Show nearby events and points of interest on the map
- Important: Location data is NOT stored on our servers and is only used locally on your device
Usage and Analytics:
- Screen views and navigation patterns
- App interactions (taps, bookings, external links)
- Device identifier (PostHog distinct_id for analytics)
- App open/close events
Technical and Diagnostic Data:
- Crash logs and error reports (Sentry)
- Device model and OS version
- App version
- Performance data
3. How We Use Your Personal Data
We use your data only when the law allows us to:
Contract Performance: To provide services you’ve requested (event registration, membership management, bookings)
Legitimate Interest: To improve our services, send relevant event information, analyze usage patterns
Legal Obligation: To comply with legal requirements
Consent: For marketing communications and analytics (you can opt-out anytime)
3.1 Specific Uses
- Create and manage your account
- Process event bookings and reservations
- Send newsletters and event updates (with your consent)
- Display nearby events on mobile app map
- Improve app performance and fix bugs
- Analyze user behavior to enhance experience
- Respond to your inquiries and support requests
4. Third-Party Services
We use the following trusted third-party services:
4.1 Mobile App Services
Google Maps
Purpose: Display interactive maps with event locations
Data Shared: Anonymous map requests, your location (not stored)
Privacy Policy: https://policies.google.com/privacy
PostHog Analytics
Purpose: Understand how users interact with the app
Data Shared: Usage events, screen views, device identifier
Hosting: EU Cloud (GDPR compliant)
Privacy Policy: https://posthog.com/privacy
Sentry
Purpose: Detect and fix crashes and errors
Data Shared: Crash logs, device info, error breadcrumbs
Privacy Policy: https://sentry.io/privacy/
4.2 Website Services
Google reCAPTCHA: Spam prevention
Mailerlite: Email newsletter management
Google Analytics: Website statistics (EU processing)
Microsoft Clarity: Heat maps and session recordings
Complianz: Cookie consent management
All third-party services process data according to their respective privacy policies.
5. Data Security
We implement appropriate security measures to protect your data:
Encryption in Transit: All communications use TLS/HTTPS encryption
Encryption at Rest (Mobile App):
- iOS: Apple Keychain with secure enclave
- Android: EncryptedSharedPreferences (AES-256 GCM)
Network Security: Cleartext traffic disabled, certificate pinning enabled
Access Controls: Limited access to personal data, authentication required
Backups: Automatic backups disabled on mobile app for security
6. Data Retention
We retain your data only as long as necessary:
Account Data: Until you request deletion or close your account
Mobile App Cache: 2 minutes to 1 day (automatic cleanup)
Authentication Tokens: Until logout or expiration
Analytics Data: According to PostHog retention policy
Legal Requirements: We may retain certain data to comply with legal obligations
7. Your Legal Rights
Under data protection laws, you have the right to:
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (“right to be forgotten”)
Restriction: Limit how we use your data
Portability: Receive your data in a portable format
Object: Object to processing based on legitimate interests
Withdraw Consent: For marketing or analytics (where applicable)
7.1 How to Exercise Your Rights
Mobile App:
- View/edit profile data: Settings > Profile
- Opt-out analytics: Settings > Privacy (feature to be added)
- Delete account: Contact us via email or WhatsApp
Website:
- Update preferences: Account dashboard
- Unsubscribe: Click link in any email
All Platforms:
- Email: info@jetlagcrew.com
- WhatsApp: Contact link on website
We will respond to requests within 30 days.
8. International Data Transfers and GDPR Compliance
All your data is processed and stored within the European Union:
- Backend Server: Siteground, Eemshaven datacenter (Netherlands)
- Analytics: PostHog Cloud EU region
- Mobile App Cache: Stored locally on your device only
We are fully compliant with the EU General Data Protection Regulation (GDPR).
Google Maps Note: May use global infrastructure but only receives anonymous map requests without storing personal data.
9. Payments and Costs
The JetLag app and membership are completely free:
- No download fees
- No registration charges
- All membership tiers are free (subject to approval)
- No in-app purchases
- No payment data collected
- We do not use payment gateways (Stripe, PayPal, etc.)
10. Age Restrictions
Our services are intended for users aged 18 and above only.
We do not knowingly collect information from individuals under 18 years old. If you are under 18, please do not use our services or provide any personal information. If we discover we have collected data from someone under 18, we will delete it immediately.
Parents/guardians: If you believe your child has provided us with personal information, please contact us.
11. Cookies and Tracking (Website)
Our website uses cookies and similar technologies. For detailed information about cookies we use, please see our Cookie Policy.
Mobile App Note: The mobile app does NOT use browser cookies. It uses secure local storage and analytics as described in this policy.
12. Push Notifications
Current Status: Push notifications are NOT currently implemented in our mobile app.
If we implement push notifications in the future, we will:
- Request your explicit permission
- Update this privacy policy
- Allow you to disable notifications in app settings
13. Third-Party Links
Our website and app may contain links to external websites, social media, or partner services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing any information.
14. Changes to This Privacy Policy
We may update this privacy policy from time to time. When we make significant changes, we will notify you by:
- Updating the “Last Updated” date at the top
- Sending an email to registered users (for major changes)
- Displaying a notice in the mobile app
Your continued use of our services after changes constitutes acceptance of the updated policy.
15. Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will:
- Notify affected users within 72 hours of discovery
- Report to relevant supervisory authorities as required by law
- Take immediate action to secure systems and prevent further breaches
16. Contact Us and Complaints
If you have questions, concerns, or complaints about this privacy policy or our data practices:
Email: infoATjetlagcrew.com
Address: JETLAG CREW EVENT MANAGEMENT L.L.C, SM1-02-69 Malek Mohammed Said Harib, Port Saeed, Dubai, UAE
Supervisory Authority: If we cannot resolve your concern, you have the right to lodge a complaint with your local data protection authority.
Data Processing Locations:
- Primary backend: Netherlands (EU)
- Analytics processing: EU region
- No data transfers outside EU except Google Maps API (anonymized requests)
This privacy policy was last synchronized and updated on October 13, 2025.
